Define the Automation Process for Business Hours
Use CSM Administrator to define the Automation Process for Business Hours.
This functionality is only available if you have applied the BeyondTrust Remote Support mApp® Solution. For more information, refer to the mApp Solution Tech Notes documentation.
To define the automation process for Business Hours:
- In CSM Administrator, select Automation Processes and then select Business Hours.
- In the Business Hours Manager, right-click Service Desk Hours > Edit.
Verify the time zone and default hours are correct.
- Select OK and then select Close.