Edit Enterprise CI Summary Forms

After you apply the Enterprise CI Types mApp® Solution, edit the summary forms for the Business Objects that use the new CI types.

Edit the form arrangements for the following objects:

  • Incident
  • Problem
  • Change
  • Internal Customer
  • Service
  • Supplier
  • Existing Configuration Items

In the form arrangement for each object, there is a Configuration Items tab or a Related CIs tab. Some Configuration Item objects also have tabs for Upstream CIs, Downstream CIs, and Other CIs.

To set the summary forms:

  1. In CSM Administrator, create a new Blueprint after applying the mApp Solution. For each new CI object:
  2. Edit the form arrangement.
  3. Right-click on a CI tab (there can be more than one on some objects) and select Properties.
  4. Select the Tab Contents page. In the Default Form field, select Specific Form.
  5. Select the ellipsis button next to the Default Form field. Select the summary form for each of the new Configuration Item objects.