Create a Work Order (Dispatch)

A dispatch employee can open a non-recurring work order from either the CSM Desktop Client or the CSM Browser Client. The procedure in this topic covers the Browser Client.

To create a work order (dispatch or supervisor):

  1. Log in to the Browser Client to access your Dashboard.
  2. Select Create New Work Order and provide the work order information in the fields. By default, the requestor is the current user, but you can modify this value, if needed (example: The user may be someone who called the help desk to make a request).
  3. Change the Owned by Team value to the team that will handle the work order. By default, the value is Facilities Dispatch.
  4. Select Save, and select Home to return to the Dashboard.