Update Email Notifications
Use the One-Step Action Manager in the CSM Desktop Client to update email notifications.
To update email actions:
- In the Desktop Client, select One-Step in the menu bar and then select One-Step Manager.
- Change the association to Work Order.
- Right-click Email Customer on Create, and select Edit. In the editor:
- Select Create E-mail Action, and add your organization's email account to the Send via field.
- Select OK.
- Repeat the previous step and substeps for the Email Customer on Close and Email Work Order Assignee actions.
- Select Close.