Machine Learning mApp® Solution Items
These are the items included in this Machine Learning mApp Solution.
|
Item Category |
Item |
Typical Merge Action |
|---|---|---|
| Business Object | Incident | Merge |
| Fields | Incident.Subcategory | Overwrite |
| Incident.Subcategory ID | ||
| Incident.Service | ||
| Incident.Category | ||
| (new) Incident.Confidence | ||
| (new) Incident.Reclassified ML | ||
| (new) Incident.Confidence Level Verified | ||
| (new) Incident.Priority Matrix Element RecID | ||
| (new) Incident.Original Confidence | ||
| ML Review Datetime | Import | |
| Expressions | (Incident) Global > Machine Learning - ML Confidence | Overwrite |
| (Incident) Global > Machine Learning - ML Prediction | ||
| (None) Global > Machine Learning - Average Incidents and Request Confidence Level | ||
| (None) Global > Machine Learning - Percent of Reclassified Incidents and Requests | ||
| One-Step™ Actions | Verify Incident Classification | Overwrite |
| Reclassify for Confidence | ||
| Re-Predict Classification | ||
| Forms | Supplemental Machine Learning | Overwrite |
| Dashboards | Machine Learning | Overwrite |
| Metrics | Reviewed ML Confidence Average | Overwrite |
| Unreviewed ML Confidence Average | ||
| Total Incidents and Requests Categorized by ML | ||
| Total Incidents and Requests Reclassified | ||
| Total Incidents and Requests Reviewed This Week | ||
| Total Incidents and Requests Reviewed Today | ||
| Total Incidents and Requests with High Confidence | ||
| Total Incidents and Requests with Low Confidence | ||
| Widgets | Incidents and Service Requests with Low Confidence | Overwrite |
| Needs Review | ||
| Reclassified Categories | ||
| Machine Learning Model | Incident Subcategory (feel free to rename) | Overwrite |
| Searches | Total Incidents and Requests Categorized by ML | Overwrite |
| Total Incidents and Requests Needing ML Review | ||
| Total Incidents and Requests Reclassified | ||
| Total Incidents and Requests Reviewed | ||
| Total Incidents and Requests Reviewed This Week | ||
| Total Incidents and Requests Reviewed Today | ||
| Total Incidents and Requests with High Confidence | ||
| Total Incidents and Requests with Low Confidence | ||
| Actions | Incident - Context Menu - Verify Classification (Set Confidence to 1 one-step) | |
| Incident - Context Menu - Reclassify for Confidence (Reclassify for Confidence ) | ||
| Grids | Machine Learning | Overwrite |
|
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