Facilities Customer Portal Self-Service Pages

Users can use a facilities-specific Customer Portal to quickly request services or report problems in the physical environment. The Facilities Customer Portal delivers easy-to-find facilities management requests and information for faster resolutions.

The Facilities Customer Portal displays facilities-specific discussions to alert employees of maintenance and building-related issues. The solution also provides access to frequently used selections, and a formatted, dynamic facilities catalog with work order forms with auto-assignment to the facilities fulfillment teams.

You can also open work orders in more traditional ways, including inbound email and phone or manual entry.

The home page of the Facilities Customer Portal provides access to knowledge articles, a view of the service catalog, and open work orders.

Figure:  Facilities Management Home Page