Review Completed Work Orders

When dispatch reviews completed work orders, they determine if the customer needs to be contacted again and/or if fiscal activities need to occur before closing the work order.

To review a completed work order (dispatch):

  1. In the CSM Browser Client, select a completed work order.
  2. Review payment and billing for attachments such as invoices, screen captures, and other documents.
  3. Review items that are related to time and cost for tracking and invoicing needs.
  4. After you complete the review, select Closed in the status box to close the work order.