Update Email Notifications

Update email notifications to use your organization's email account.

To update email actions:

1. On the Desktop Client menu bar, select One-Step > One-Step Manager.
2. Change the association to Work Order.
3. Right-click Email Customer on Create, and select Edit.
   1. In the One-Step Editor, select the Create e-mail Action.
   2. On the General page, select your organization's email account from the Send via drop-down list.
   3. Select OK.
4. Repeat the previous step and substeps for the Email Customer on Close and Email Work Order Assignee Actions.
5. Select Close.