Test the Skills Management Functionality

Test the functionality of the Skills Management mApp® Solution from the CSM Desktop Client or Browser Client.

  • When assigning Incidents that have a Service Classification within an Incident Category that has a Required Skill, the Recommended Assignee button or link should be visible on the Incident Form.
  • When selecting the Recommended Assignee button or link, you should see a list of all Users who are linked to the Required Skill for the Incident Category, along with their default team and Open Incident count.

    Selecting a User from the list will update the Assigned To and Assigned Team on the Incident Form.