Submit On Behalf Of mApp® Solution Items

The Items table provides a list of items included when applying the mApp Solution and the typical merge action.

Item Category


Typical Merge Action

Business Objects

Customer, Customer - Internal, Incident (Portal Secondary) Don't Change
Incident Merge
Incident Email Notifications Import
Color Palette Cherwell Dashboards Overwrite
Custom Views Portal Default Incident View, Portal Secondary Don't Change
Fields Created By, Created By ID, Created Date Time, Enable Email Notifications, Enable Email Notifications_de-DE, Enable Email Notifications_en-US, Enable Email Notifications_es-ES, Enable Email Notifications_fr-FR, Enable Email Notifications_pt-BR, Last Modified By, Last Modified By ID, Last Modified Date Time, Requester, Requester Email, Requester ID, Requester SLA ID, Submit On Behalf Of Enable Email Notifications, Submit On Behalf Of Import
Customer Display Name, Customer ID Overwrite
Forms Incident Overview Don't Change
Incident Email Notifications, On-Behalf-Of-Header, Submit On Behalf Of Selector, Submit-On-Behalf-Portal Import
Form Arrangement Incident Overwrite
Grid IncidentEmailNotifications Import
Image Definition behalf_24 Import
Indexes Incident_CustomerID, Incident_IncidentType, Incident_OwnedByID, Incident_RecID, IncidentCreatedDT, IncidentID, IncidentIdx_ServiceCartRecID, IncidentIdx_ServiceCatalogTemplateRecID, IncidentService, IncidentStatus Overwrite
PK_IncidentEmailNotifications Import
Mergeable Area Incident Approvals Overwrite
One-Step™ Actions Remove or Change Requester, Requester-Follow-up E-mail, Set or Clear Requester, Submit On Behalf Of Import
Add to Cart, Follow-up E-mail, Incident Confirmation, Resolved Confirmation, Submit Overwrite
New Submit or Add to Cart Don't Change
Relationships Incident Links Portal Requester Import
Customer Group Links Customer Status, Customer is on CAB, Customer links SLA, Customer Owns Password Reset Form, Customers have History, Customers use CIs, CustomersHaveIncidents Don't Change
Searches My Open Portal Incidents, My Open Portal Incidents and Service Requests, Open Service Requests Overwrite
Stored Expressions Submit On Behalf Of E-Mail Recipient Import
Hyperlink to Customer Portal, Hyperlink to Respond via Email Don't Change
Tabs Additional Information, Comments, Problem, Related Device, Resolution Details Don't Change
Theme Prussian Blue Overwrite
Widgets My Open Incidents and Requests, My Open Incidents Count, My Open Requests Don't Change
  • Import: Add new item.
  • Overwrite: Replace target item.
  • Merge: Merge differences.
  • Don't Change: Referenced by the mApp Solution, but not altered in any way. The mApp Solution includes the definition for informational purposes only (the definition is not imported into the target system).