Survey mApp Solution Items
The mApp Solution includes the following items:
|
Item Category |
Item |
Typical Merge Action |
|---|---|---|
| Automated Processes | Satisfactory Threshold Notification, Send Survey, Unsatisfactory Threshold, Update Survey Template Average Score | Import |
| Business Objects | Survey, Survey (group member of Survey Element), Survey (Portal Default view), Survey Answer, Survey Element, Survey Template, Survey Template Status, Survey Type | Import |
| Customer, Customer - Internal, Incident | Merge | |
| Counter | Survey Template ID | Import |
| Custom View | Portal Default | Don't Change |
| Dashboard | Surveys | Import |
| Fields | Questions | Import/Overwrite |
| Allow Anonymous, Alt 1 Command, Alt 1 Command Name, Alt 1 Status, Alt 1 Status Text, Alt 1 Status Text_de-DE, Alt 1 Status Text_en-US, Alt 1 Status Text_es-ES, Alt 1 Status Text_fr-FR, Alt 1 Status Text_pt-BR, Alt 2 Command, Alt 2 Command Name, Alt 2 Status, Alt 2 Status Text, Alt 2 Status Text_de-DE, Alt 2 Status Text_en-US, Alt 2 Status Text_es-ES, Alt 2 Status Text_fr-FR, Alt 2 Status Text_pt-BR, Anonymous, Answer, Answer_de-DE, Answer_en-US, Answer_es-ES, Answer Five, Answer Four, Answer_fr-FR, Answer One, Answer_pt-BR, Answer Seven, Answer Six, Answer Three, Answer Two, Average Score, Company Code, Company ID, Company Name, Completed Date Time, Completion Action Command, Created By, Created By ID, Created Culture, Created Date Time, Date Time Completed, Description, Design Display, Last Completed Survey Date, Last Modified By, Last Modified By ID, Last Modified Date Time, LastModTimeStamp, Last Survey Date, Last Survey Score, Next Status, Next Status Command, Next Status Command Name, Next Status Text, Next Status Text_de-DE, Next Status Text_en-US, Next Status Text_es-ES, Next Status Text_fr-FR, Next Status Text_pt-BR, Number of Scored Questions, Owned By, Owned By Email, Owned By ID, Owned By Team, Parent RecID, Parent TypeID, Question Five, Question Five Score, Question Four, Question Four Score, Question One, Question One Score, Question Seven, Question Six, Question Three, Question Three Score, Question Two, Question Two Score, RecID, Review Mode, Satisfactory Threshold, Satisfactory Threshold Notified, Satisfactory Warning, Score, Status, Status ID, Status order, Status_de-DE, Status_en-US, Status_es-ES, Status_fr-FR, Status_pt-BR, Survey ID, Survey Instructions, Survey Taker, Survey Taker ID, Survey Taker Type ID, Survey Template ID, Survey Title, SurveyElement Type ID, SurveyElement Type Name, Survey Title, Survey Type, Survey Type_de-DE, Survey Type_en-US, Survey Type_es-ES, Survey Type_fr-FR, Survey Type_pt-BR Technician, Technician Avatar, Technician Email, Technician ID, Technician Phone, Technician Team, Technician Team ID, temp_status_set, Template Locked, Unsatisfactory Threshold, Unsatisfactory Threshold Notified, Unsatisfactory Warning, Welcome Text | Import | |
| Form Arrangement | Survey Template | Import |
| Forms | Survey, Survey Answer, Survey Overview, Survey Summary, Survey Template, Survey Template Status, Survey Template Summary, Survey Type | Import |
| Grids | Survey, Survey Answer, Survey Element, Survey Template, Survey Template Status, Survey Type | Import |
| Image | editor_24_blue_form | Don't Change |
| Index | Customer_Department, Customer_Email, Customer_Full, Customer_Phone, Customer_TypeID_SAMAccountName, Customer_VIP, Incident_IncidentType, Incident_IncidentType, Incident_OwnedByID, Incident_RecID, IncidentCreatedDT, IncidentID, IncidentIdx_ServiceCartRecID, IncidentIdx_ServiceCatalogTemplateRecId, IncidentService, IncidentStatus, PK_Customer | Overwrite |
| PK_SurveyAnswer, PK_SurveyElement, PK_SurveyTemplateStatus, PK_SurveyType, Survey_SurveyTitle, SurveyElementIdx0, SurveyElementIdx1, SurveyElementIdx2, SurveyTemplate_SurveyTitle, SurveyTemplateIdx0, SurveyTemplateIdx1, SurveyTemplateStatusIdx0 | Import | |
| Lookup Tables | Survey Template Status, Survey Answer, Survey Type | Import |
| Mergeable Area | Survey Actions | Overwrite |
| Metric Values | Completed Surveys, Completed Surveys Percentage, Total Surveys | Import |
| One-Step Actions | Assign to Individual, Assign to Team, Create and Send Survey, Delete Survey, Follow up with Customer, Follow up with Technician, Go To Incident, Go To Survey, Next Status, Publish, Retire, Satisfactory Threshold Notification, Set Default, Set Lock, Submit, Take Ownership, Unsatisfactory Threshold Notification, Update Survey Template Score | Import |
| Relationships | Customer Owns Surveys, Incident Owns Surveys, Survey Owned By Customer, Survey Owned By Incident, Survey Owned By Survey Template, Survey Template Links to Status, Survey Template Links UserInfo, Survey Template Owns Survey | Import |
| Customer Group Links Customer Status, Customer is on CAB, Customer links SLA, Customer Owns Password Reset Form, Customers Have History, Customers use CIs, Customers Have Incidents | Don't Change | |
| Searches | All Surveys, Current Satisfaction Surveys, Customer Satisfaction Surveys, Unsatisfactory Customer Satisfaction Surveys | Import |
| Stored Expressions | Average Score, Hyperlink to CSM Browser Client, Hyperlink to CSM Desktop Client, Last 30 Days, Last 7 Days, Number of Scored Questions, Question Five Visibility, Question Four Visibility, Question One Visibility, Question Seven Visibility, Question Six Visibility, Question Three Visibility, Question Two Visibility, Score, Scored Questions, Survey Taker, Survey Taker ID, Survey Template ID, Technician ID, Technician Team | Import |
| Stored Value | Default Survey Template ID | Import |
| Survey Actions | Automatic Actions>Save Actions | Import/Overwrite |
| Theme | Prussian Blue | Don't Change |
| Widgets | Completed Surveys, Percent Complete, Satisfactory Survey, Survey Avg Score-Difficulty, Survey Avg Score-Overall Service, Survey Avg Score-Recommend, Survey Avg Score - Skill Knowledge, Survey Avg Score-Timeliness, Survey Date Filter, Unsatisfactory Survey, WB-Average Survey Score | Import |
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