Using the Active Directory Runbooks in CSM
When the configuration is complete, the below procedure shows how to use the Orchestration Pack for Microsoft Active Directory in the CSM Desktop Client. The Active Directory runbooks are accessed from the Task Pane or from an Action menu bar. Runbooks for User Accounts have a User icon. Runbooks for computers or servers have a computer icon.
The runbooks in an Incident/Service request associated with CI-Computer are disabled when there is not an associated computer in the Incident.
This functionality is only available if you have applied the Orchestration Pack for Microsoft Active Directory mApp Solution. For more information, see Orchestration Pack for Microsoft Active Directory.
To use the Active Directory Runbooks in the Desktop Client: