Using the Exchange Runbooks in CSM

When the configuration is complete, the below procedure shows how to use the Exchange Orchestration Pack in the CSM Desktop Client. The Exchange runbooks are accessed from the Task Pane or from an Action menu bar. Runbooks for User Accounts have a User icon. Runbooks for computers or servers have a computer icon.

This functionality is only available if you have applied the Exchange Orchestration Pack mApp Solution. For more information, refer to the Exchange Orchestration Pack documentation.

To use the Exchange Runbooks in the Desktop Client

  1. Open an Incident.
  2. View the available runbooks by:
    1. In the menu bar, click Incident Actions. Select Exchange.

      Exchange OP: Incident Actions menubar

    2. In the Task Pane, click the Exchange drop-down.
    3. Exchange OP: Incident Action Task Pane