Use a Walk-Up Support Portal Site
Customers enter support requests at Walk-Up Support locations, and users manage the tickets using Dashboards.
This functionality is only available after applying the Walk-Up Support mApp Solution.
To create an Incident on a Walk-Up Support site:
- Log into the Portal and select Walk-Up Support from the Site Selector.
The Walk-Up Support site displays. A Widget shows the current support queue.
- Customers who need Walk-Up Support assistance select the Start Here button.
A dialog with issue types appears.
- The customer selects an issue type from the pop-up dialog.
- The customer selects their name from the drop-down menu.
An Incident is opened for the customer. A pop-up window appears telling the customer their queue position and average wait time (automatically calculated by the mApp Solution.
Users can manage tickets through the Walk-Up Support Dashboard.