Walk-Up Support mApp Solution Items
The Items table provides a list of items included when applying the mApp Solution and the typical merge action.
These are the items included in this mApp Solution:
|
Item Category |
Item |
Typical Merge Action |
|---|---|---|
|
Business Object |
Building, Incident, Site | Merge |
| Walk-Up Support Hours of Operation, Walk-Up Support Location, Walk-Up Support Location Away Reason, Walk-Up Support Location Days, Walk-Up Support Location Status | Overwrite | |
| Custom View | Walk-Up Support | Don't Change |
| Dashboard | Home, Walk-Up Queue, Walk-Up Support, Welcome | Overwrite |
| Field | Picked Up Date/Time, Wait Time, Walk-Up Support Location, Enable Walk Up Support, Close Time, Created By, Created By ID, Created Culture, Created Date Time, Day, Last Modified By, Last Modified By ID, Last Modified Date Time, OpenTime, Order Day, RecID, Walk-Up Location ID, Away, Away Reason, Building ID, Building Name, Created By, Created By ID, Created Culture, Created Date Time, Description, Last Modified By, Last Modified By ID, Last Modified Date Time, LastModTimeStamp, Name, Owned By, Owned By ID, Owned By Team, Owned By Team ID, RecID, Site ID, Site Name, Status, Status ID, Away Reason, Created By, Created By ID, Created Culture, Created Date Time, Last Modified By, Last Modified By ID, Last Modified Date Time, Order Reason, RecID, Created By, Created By ID, Created Culture, Created Date Time, Day, Last Modified By, Last Modified By ID, Last Modified Date Time, Order Day, RecID, Alt 1 Command, Alt 1 Command Name, Alt 1 Status, Alt 1 Status Text, Alt 2 Command, Alt 2 Command Name, Alt 2 Status, Alt 2 Status Text, Created By, Created By ID, Created Culture, Created Date Time, Description, Last Modified By, Last Modified By ID, Last Modified Date Time, Next Status, Next Status Command, Next Status Command Name, Next Status Text, RecID, Status, Picked Up Date/Time, Priority, Smart Classify Search String, Wait Time, Walk-Up Support Location | Overwrite |
| Form | Site Overview New, WalkUpLocationHoursOfOperation, Walk Up Location Overview, WalkUpLocation Summary, WalkUpSupport, WalkUpSupportAwayReason, WalkUpLocationDays, WalkUpLocationStatus, Walk Up Support, | Import |
| Walk Up Support Fields | Don't Change | |
| Form Arrangement | FacilitiesBuilding, Site, WalkUpLocation | Overwrite |
| Grid | WalkUpLocationHoursOfOperation, WalkUpSupport, WalkUpSupportAwayReason, WalkUpLocationDays, WalkUpLocationStatus, | Overwite |
| Walk-Up Support | Don't change | |
| Image Definition | blue-purple-gradient-button, Gradient-Blue-Button, Happy-Girl, Orange-BG, Purple-gradient-upper-right, walk-up-support-art, | Overwrite |
| Index | BuildingStatus, FacilitiesBuilding_RegionCode, PK_FacilitiesBuilding, Incident_CustomerID, Incident_IncidentType, Incident_OwnedByID, Incident_RecID, IncidentCreatedDT, IncidentID, IncidentIdx_ServiceCartRecID, IncidentIdx_ServiceCatalogTemplateRecID, IncidentService, IncidentStatus, PK_Site, Site_Name, Site_SiteID, SiteStatus, Incident_CustomerID, Incident_IncidentType, Incident_OwnedByID, Incident_RecID, IncidentCreatedDT, IncidentID, IncidentIdx_ServiceCartRecID, IncidentIdx_ServiceCatalogTemplateRecID, IncidentService, IncidentStatus | Import |
| PK_WalkUpLocationHoursOfOperation, WalkUpLocationHoursOfOperationIdx0, PK_WalkUpSupport, WalkUpSupportLocationIdx0, PK_WalkUpSupportAwayReason, PK_WalkUpLocationDays, PK_WalkUpLocationStatus | Overwrite | |
| Meetric Value | Available Walk-Up Support | Overwrite |
| One-Step Action | Alt 1 Status from Relationship, Assign to Individual, Assign to Me, Assign to Team, Create New Walk-Up Support Location, Next Step from Relationship, Submit Walk Up Issue, Take Ownership, Walk Up Issue Abandoned | Overwrite |
| Relationship | Building Links Walk-Up Support Location, Incident Links In Progress Walk Up Issues, Incident Links Opened Walk Up Issues, Site Links Walk-Up Support Location, WalkUp Location Hours of Operation Owned By Walk-Up Location, Walk-Up Location Owns Walk-Up Location Hours of Operations, Walk-Up Support Location Links Building, Walk-Up Support Location Links Owned By, Walk-Up Support Location Links Site, Walk-Up Support Location Links Status | Overwrite |
| Search | All Open Walk Up Support Cases, All Walk-Up Support Locations | Overwrite |
| Site | Walk-Up Support, Walk-Up Support 1 | Overwrite |
| Tab | Walk-Up Support Location (0), Buildings (0), Building, Overview, Site | Overwrite |
| Overview, Site | Don't Change | |
| Theme | Walk-Up Support | Overwrite |
| Widget | Available Walk-Up Support Cases, Average Wait Time (Minutes), Average Walk-Up Support Resolution Time (Minutes), Closed Walk-Up Support Cases by Site (Last 30 days), Closed Walk-Up Support Cases Today, Open Walk-Up Support Cases, Open Walk-Up Support Cases by Site, Total Cases by Walk-Up Support Location, Walk-Up Support by Location, Walk-Up Support Cases Closed in the Last 30 Days, Walk-Up Support Queue | Overwrite |
|
||