Change Dashboard

CSM provides a Change Dashboard that intuitively organizes your critical metrics into a single, real-time, at-a-glance Change control panel.

Change metrics are also found on other Dashboards (example: Global IT).

The following table describes the items on the Dashboard.

Item	Description	Widget Type	Widget Name	Widget Uses
Open Change Requests	All open Changes.	Search Results List	CDAll Open Changes	All Open Changes Saved Search
My Change Reviews	Number of approved Changes owned by the current user.	Search Results List	CDAll Approved Changes	My Approved Changes Saved Search
Approved Changes	All approved Changes.	Text Gauge	CDTotal Approved Changes	Approved Changes Saved Search
Linked Incidents or Problems	Open Changes that have either at least one linked Incident or one linked Problem.	Text Gauge	Changes with Linked Incidents or Problems	Active Changes with Linked Incidents and Problems Saved Search
Open Past Scheduled Close Date	Open Changes (Status does not = Closed) that are open past the time they are scheduled to be closed (Created Date Time is greater than Scheduled End Date).	Text Gauge	CDOpen Changes Past Request Date	All Open Past Scheduled Close Date Saved Search
Changes Outside Window	Open Changes (Status does not = Closed) that occur outside of the maintenance window (Not During Maintenance Window = True).	Text Gauge	CDOpen Change Outside of Maintenance Window	Open Changes Not During Maintenance Window Saved Search
High Risk Changes	Incomplete Changes (Status does not = Complete) with a risk value that is greater than/equal to 3.	Text Gauge	CDHigh Risk Changes	High Risk Changes Saved Search
Change Request Life Cycle	Number of open Changes based on status.	Pipeline Chart	CDChange Request Lifecycle	All Open Changes Saved Search
Open Change Requests by Type	Percentage of open Changes based on type.	Doughnut Chart	CDChanges by Type	Change Requests Saved Search