CSM provides a Change Dashboard that intuitively organizes your critical metrics into a single, real-time, at-a-glance Change control panel.
Change metrics are also found on other Dashboards (example: Global IT).
The following table describes the items on the Dashboard.
|Item||Description||Widget Type||Widget Name||Widget Uses|
|Open Change Requests||All open Changes.||Search Results List||CDAll Open Changes||All Open Changes Saved Search|
|My Change Reviews||Number of approved Changes owned by the current user.||Search Results List||CDAll Approved Changes||My Approved Changes Saved Search|
|Approved Changes||All approved Changes.||Text Gauge||CDTotal Approved Changes||Approved Changes Saved Search|
|Linked Incidents or Problems||Open Changes that have either at least one linked Incident or one linked Problem.||Text Gauge||Changes with Linked Incidents or Problems||Active Changes with Linked Incidents and Problems Saved Search|
|Open Past Scheduled Close Date||Open Changes (Status does not = Closed) that are open past the time they are scheduled to be closed (Created Date Time is greater than Scheduled End Date).||Text Gauge||CDOpen Changes Past Request Date||All Open Past Scheduled Close Date Saved Search|
|Changes Outside Window||Open Changes (Status does not = Closed) that occur outside of the maintenance window (Not During Maintenance Window = True).||Text Gauge||CDOpen Change Outside of Maintenance Window||Open Changes Not During Maintenance Window Saved Search|
|High Risk Changes||Incomplete Changes (Status does not = Complete) with a risk value that is greater than/equal to 3.||Text Gauge||CDHigh Risk Changes||High Risk Changes Saved Search|
|Change Request Life Cycle||Number of open Changes based on status.||Pipeline Chart||CDChange Request Lifecycle||All Open Changes Saved Search|
|Open Change Requests by Type||Percentage of open Changes based on type.||Doughnut Chart||CDChanges by Type||Change Requests Saved Search|