CMDB One-Step Actions
CSM provides multiple One-Step Actions associated with CIs, including:
|Alt Step from Relationship||Conditionally change the CI status to next logical status (defined by the CI Status values in Table Management) and/or initiate the next appropriate One-Step Action.||[CI]||CI Form: Next: [Status]|
|Alt 2 Step from Relationship|
|Next Step from Relationship|
|Assign to ANY Individual||Prompts the User to assign the record to any CSM User (not limited by Team). Uses Owned By ID and Owned By Team fields.||[CI]||CI Form: Assign To link|
|Assign to Individual||
Launches the Choose Team window, where a user can choose an Owned By Team for the record; then, launches the Choose User window, where a user can choose a Primary User from the already-selected Team.
|[CI]||CI Form: Select Owner link|
|Assign to Team||
Launches the Choose Team window, where a user can choose an Owned By Team for the record.
|[CI]||CI Form: Select Team link|
Makes the Current User the Primary User of the record.
|[CI]||CI Form: Take Ownership link|
|DateTime Info Popup||Displays details for all the date/timestamps to give a historical view.||[CI]||CI Form: View Detailed Date/Time Information link|
|Create a new...||
Prompts the User to create a new Incident, Problem, or Change.
This One-Step Action is only applicable for hardware CIs.
|[CI]||CI Form: Create a new... link|
A full list of One-Step™ Actions is beyond the scope of this document. Export a schema document from CSM Administrator (Create a Blueprint > Tools > Export Schema) to view a full list of One-Step Actions associated with a particular type of Business Object.