Create a Standard Change Request

Standard Change Requests do not require approval.
Standard Changes have four stages: Classify, Implementation, Review, and Closed.

To create a Standard Change:

  1. Create a Change Request and select Standard from the Change Type drop-down list.
  2. All fields in the Classification section are required fields (with the exception of Primary Configuration Item).
    When you enter the Change Model; the Title, Description, Service Affected, and Service Importance fields automatically populate.
  3. Add any Tasks associated with the Change Request.
  4. Under Status, select the Scheduled link.
  5. When you are ready to begin implementation tasks, select the Next: Begin Work link (under Status).
    The Stage moves to In Progress. You can also place the Change Request on hold by selecting the On Hold link under Actions.
  6. Under the Validation and Review section, all fields are required. Complete all associated Tasks.
    All fields in this section must be filled out before you can move a Change Request to Closed status. The exception is if the Close Code is Cancelled, Declined by CAB, or Withdrawn.
  7. After the Change is deployed, select the Next: Validation link (under Status).
  8. All implementation tasks must be closed before advancing to the next status.
  9. Under Status, select the Next: CMDB Update link.
    After the Change Owner updates the CMDB, select the CMDB Update Complete check box.
  10. Under Status, select the Next: Mark as Complete link.
    The status changes to Closed.