OOTB Priority Matrixes

OOTB Priority Groups include:

• Standard: Standard Priority Matrixes for Incident and Request.
• E-mail/Calendaring: Priority Matrixes dedicated to the E-mail/Calendaring Service. Priority Groups and Priority Matrixes are customizable, so any Service/entity can have its own Priority Group/Matrix.

Table:  Standard Incident Priority Matrix

Standard Incident Priority Matrix		Impact
		Company	Department	Individual
Urgency	High	1	2	3
	Medium	2	3	4
	Low	3	4	5

Table:  Standard Request Priority Matrix

Standard Request Priority Matrix		Impact
		Must Have	Should Have	Whenever Possible
Urgency	Expedite	1	2	3
	Standard	2	3	3

Table:  E-mail/Calendaring Incident Priority Matrix

E-mail/Calendaring Incident Priority Matrix		Impact
		Company	Department	Team	Individual
Urgency	Critical	1	1	2	2
	Normal	3	3	4	4

Table:  E-mail/Calendaring Request Priority Matrix

E-mail/Calendaring Request Priority Matrix		Impact
		Critical	Routine
Urgency	Expedite	1	2
	Standard	2	3