OOTB Service Categories and Subcategories

CSM provides the following OOTB Categories and Subcategories.

Service	Category	Subcategory	Incident Type	Specific Form
Account Management	Network Access	Change Password	Request	Standard Details
Account Management	Network Access	New Account	Request	Standard Details
Account Management	Network Access	Password Reset	Request	Standard Details
Account Management	Network Access	New Account	Request	Standard Details
Account Management	Network Access	Remove Access/Permissions	Request	Standard Details
Account Management	Self Service	Change Password	Request	Standard Details
Account Management	Self Service	New Account	Request	Standard Details
Conferencing/ Presentation	Equipment Request	Request Conference Phone	Request	Presentation
Conferencing/ Presentation	Equipment Request	Request Projector	Request	Presentation
Conferencing/ Presentation	Equipment Request	Request Webcam	Request	Presentation
Conferencing/ Presentation	Video/Audio Conferencing	One-Time Convergence Setup	Request	Presentation
Conferencing/ Presentation	Video/Audio Conferencing	Request Account	Request	Presentation
Desktop Management	Anti-Virus	Request Installation/Config	Request	Standard Details
Desktop Management	Anti-Virus	Submit Incident	Incident	Standard Details
Desktop Management	Computer	Request Computer Upgrade	Request	Standard Details
Desktop Management	Computer	Request New Computer	Request	Order Computer
Desktop Management	Computer	Request Removal of Computer	Request	Standard Details
Desktop Management	Computer	Submit Incident	Incident	Standard Details
Desktop Management	Misc. Software	Request Installation/Config	Request	Standard Details
Desktop Management	Misc. Software	Submit Incident	Incident	Standard Details
Desktop Management	OS	Request Upgrade	Request	Standard Details
Desktop Management	OS	Submit Incident	Incident	Standard Details
E-mail/Calendaring	Browser Client	Request Access/installation	Request	Website Address
E-mail/Calendaring	Browser Client	Submit Incident	Incident	Connectivity
E-mail/Calendaring	Desktop Client	Request Access/installation	Request	Standard Details
E-mail/Calendaring	Desktop Client	Submit Incident	Incident	Connectivity
E-mail/Calendaring	Mailbox	Request Disk Quote Increase	Request	Request Disk Quota Increase
E-mail/Calendaring	Mailbox	Request Mailbox or Alias	Request	Request Mailbox or Alias
E-mail/Calendaring	Mailbox	Spam Filter request	Request	Spam Filter Request
E-mail/Calendaring	Mobile Client	Request Access/installation	Request	Standard Details
E-mail/Calendaring	Mobile Client	Submit Incident	Incident	Connectivity
Employee Support	Add/Change	Employee Separation	Request	Employee Departure
Employee Support	Add/Change	New Employee Setup	Request	New Employee
Employee Support	Add/Change	Update Employee	Request	Update Employee
Enterprise Apps	Accounting System	NA	Incident	Standard Details
Enterprise Apps	CRM/Sales Software	NA	Incident	Standard Details
Enterprise Apps	JD Edwards	Convert to Option form	Request	Standard Details
Enterprise Apps	JD Edwards	Submit Incident	Incident	Standard Details
Enterprise Apps	MS Office	NA	Request	Standard Details
Enterprise Apps	MS Office	Submit Incident	Incident	Standard Details
Enterprise Apps	Office Suite	NA	Request	Standard Details
Enterprise Apps	Oracle	Convert to Option form	Request	Standard Details
Enterprise Apps	Oracle	Submit Incident	Incident	Standard Details
Enterprise Apps	PeopleSoft	NA	Request	Standard Details
Enterprise Apps	PeopleSoft	Submit Incident	Incident	Standard Details
Enterprise Apps	SAP	NA	Request	Standard Details
Enterprise Apps	SAP	Submit Incident	Incident	Standard Details
IT Service Desk	Report Outage or Error	NA	Incident	Standard Details
IT Service Desk	Report Outage or Error	Submit Incident	Incident	Standard Details
IT Service Desk	Request Help	NA	Request	Standard Details
IT Service Desk	Request Help	Submit Service Request	Request	Standard Details
Network Services	Backup/Restore	Request Full Restore of backup	Request	Backup/Restore
Network Services	Backup/Restore	Request new backup job	Request	Backup/Restore
Network Services	Backup/Restore	Request restore of files	Request	Backup/restore
Network Services	Fileserver	Request File Share	Request	Request File Share
Network Services	Fileserver	Request increase in disk quota	Request	Request Increase in Disk Quota
Network Services	Physical Wires	Request new wiring	Request	Request New Wiring
Network Services	Physical Wires	Request relocation or wiring	Request	Request Relocation of Wiring
Network Services	Physical Wires	Submit Incident	Incident	Standard Details
Network Services	Wireless	Request Access	Request	Request Access
Network Services	Wireless	Submit Incident	Incident	Standard Details
Printing	Desktop	Request desktop printer	Request	Printer Order Form
Printing	Desktop	Request toner/ink	Request	Toner Order Form
Printing	Desktop	Submit Incident	Incident	Print Incident
Printing	Network	Request access to network printer	Request	Request Access to Network Printer
Printing	Network	Request new network printer	Request	Printer Order Form
Printing	Network	Request toner/ink	Request	Toner Order Form
Printing	Network	Submit Incident	Incident	Print Incident
Telephony/Fax	Call Center Telephony	Move/add/change user or queue	Request	Standard Details
Telephony/Fax	Call Center Telephony	Request ACV/IVR change	Request	Standard Details
Telephony/Fax	Call Center Telephony	Submit Incident	Incident	Phone/Fax Incident
Telephony/Fax	Desktop Telephone	Request telephone	Request	Standard Details
Telephony/Fax	Desktop Telephone	Submit Incident	Incident	Phone/Fax Incident
Telephony/Fax	Fax	Request FAX hardware	Request	Standard Details
Telephony/Fax	Fax	Request FAX software	Request	Standard Details
Telephony/Fax	Fax	Request FAX toner/ink	Request	Standard Details
Telephony/Fax	Fax	Submit Incident	Incident	Phone/Fax Incident
Telephony/Fax	Mobile Telephone	Request telephone	Request	Standard Details
Telephony/Fax	Mobile Telephone	Submit Incident	Incident	Phone/Fax Incident
Web Services	Internet	Request new page or site	Request	Request New Page or Site Specifics Screen
Web Services	Internet	Request update to page or site	Request	Request New Page or Site Specifics Screen
Web Services	Internet	Submit Incident	Incident	Standard Details