Service One-Step Actions
CSM provides the following OOTB Service One-Step Actions.
|One-Step Action||Description/Actions||Association||Executed From|
|Next Step from Relationship||
Conditionally changes the record status to next logical status (defined by the status values in Table Management).
Service Form: Status: <Next Status>
|Status Info||Displays a description of the Service.||Service|
|Update Service Status||Prompts you to manually select any status.||Service||Service Form: Status: <Current Status>|
|Assign to ANY Individual||Prompts the User to assign the record to any CSM User (not limited by Team). Uses Owned By ID and Owned By Team fields.||Service|
|Assign to Individual||
Launches the Choose Team window, where a user can choose an Owned By Team for the record; then, launches the Choose User window, where a user can choose a Primary User from the already-selected Team.
|Assign to Team||
Launches the Choose Team window, where a user can choose an Owned By Team for the record.
Makes the Current User the Primary User of the record.
|Service||Service Form: Assign to Me under Actions|
|Date/Time Information||Displays details for all the date/timestamps to give a historical view.||Service|
A full list of One-Step™ Actions is beyond the scope of this document. Export a schema document from CSM Administrator (Create a Blueprint > Tools > Export Schema) to view a full list of One-Step Actions associated with a particular type of Business Object.