Service One-Step Actions

CSM provides the following OOTB Service One-Step Actions.

One-Step Action	Description/Actions	Association	Executed From
Next Step from Relationship	Conditionally changes the record status to next logical status (defined by the status values in Table Management).	Service	Service Form: Status: <Next Status>
Status Info	Displays a description of the Service.	Service
Update Service Status	Prompts you to manually select any status.	Service	Service Form: Status: <Current Status>
Form Actions
Ownership	Assign ownership.
Assign to ANY Individual	Prompts the User to assign the record to any CSM User (not limited by Team). Uses Owned By ID and Owned By Team fields.	Service
Assign to Individual	Launches the Choose Team window, where a user can choose an Owned By Team for the record; then, launches the Choose User window, where a user can choose a Primary User from the already-selected Team.	Service
Assign to Team	Launches the Choose Team window, where a user can choose an Owned By Team for the record.	Service
Take Ownership	Makes the Current User the Primary User of the record.	Service	Service Form: Assign to Me under Actions
Other
Date/Time Information	Displays details for all the date/timestamps to give a historical view.	Service

A full list of One-Step™ Actions is beyond the scope of this document. Export a schema document from CSM Administrator (Create a Blueprint > Tools > Export Schema) to view a full list of One-Step Actions associated with a particular type of Business Object.