A Work Unit is a generic task that is required to fulfill a Service Request.
A Work Unit is a generic task that is required to fulfill a Service Request. Work Units are grouped together in one or more Service Catalog Templates and then converted into individual Tasks when a customer submits an order for a Service using the CSM Portal.
In CSM, Work Unit is a Major Business Object. The Work Unit form allows Users to view, create, track, and manage Work Units.
Work Unit can be used to support Multi-Sourcing Service Integration (MSI) and Service Integration and Management (SIAM). For more information, see The Relationship between CSM and Multi-Sourcing Service Integration and Service Integration and Management.