Knowledge Articles

Knowledge Articles (KAs) are created, reviewed, published, updated, commented on, voted on, and retired using the Knowledge-IT forms.

Knowledge Article types:

  • How To (example: "How to print a section of a Microsoft Excel Worksheet")
  • Policy/Procedure (example: "Approval Procedure for Paid Time Off")
  • Question and Answer (example: "How do I correct a printer error?")
  • Solution: (example: "Understanding Error Messages")

In the KA workflow, specific Knowledge Management teams are responsible for reviewing, approving, and managing KAs to ensure quality.