System Upgrade Tool

The System Upgrade tool allows a system administrator to upgrade a CSM database to a new version. This program usually runs automatically when a new version of CSM is loaded.

There are some systematic windows that might populate as the system runs the update. You are not required to do anything when these windows open.

The System Upgrade tool (accessed from the Cherwell Service Management installation directory) should only be used if the database was not upgraded as part of an application upgrade or an installation.

Only users with appropriate permissions can use the System Upgrade tool.

To upgrade a database:

  1. Open the System Restore tool (Start > All Programs > Cherwell Service Management > Tools > System Upgrade).

    The Connect to Service Management - System Upgrade window opens.

  2. Select the database to upgrade.
  3. Select OK.

    The System Upgrade window opens to verify the upgrade.

  4. Select OK.

    The System Upgrade login window opens.

  5. Provide the user ID and password.
  6. Select OK.