Use a Counter to increment:
- Record IDs (example: Incident, Problem, Change, etc.)
- Purchase Orders
- Asset Tags
- Announcement counts
In CSM, Counters can be used by Expressions to increment values in:
- Fields (ex: Record ID values).
- One-Step Actions (ex: On a Purchase Order to generate a new tracking number).
CSM provides several OOTB Counters. Use these OOTB Counters as-is, edit them, or create new Counters using the Counter Manager.