Create an Email Monitor
Use the Email and Event Monitoring Manager to create Email Monitors to meet the specific needs of a company.
Create as many individual Monitors as required, but do not define multiple Monitors that monitor the same email account unless all but one is disabled; otherwise, the behavior of the Email Monitor is ambiguous.
To create a Monitor:
- Open the Email and Event Manager. See Open the E-mail and Event Manager.
- Select a subfolder (if needed).
- Select the Create New button .
- Define general options for the Email Monitor (General page):
To use email monitoring, there must be at least one email account set up.
- Define identity customer options to associate with incoming emails (Customer Identification page).
- Define conditions and associated actions for a Monitor (Monitors page).