Reset to the System Grid Definition

Override any changes made to a Grid (example: Grouping, sizing, moving/reordering, and adding/removing columns) by resetting a Grid to its System Grid Definition. To save time, CSM also has an option to reset all Grids at once.

To reset a Grid to its System Grid Definition, right-click the Grid header, and then select Reset.

To reset all Grids to their System Grid Definitions:

  1. From the CSM Desktop Client menu bar, select Tools > Options.
  2. Select the General page on the Cherwell Service Management Options window.
    The General Options window opens.
  3. Select the Restore All Customized Grids to Admin Defaults check box.

    The check box clears itself when you select OK.