View Items by Scope
For example, Henri is both a Technician and a Service Desk Manager. Initially, he may only be able to view items based on his Role as a Technician. By selecting to view items in the Item Managers for all his Roles, Henri can then see items allocated to his Role as a Service Desk Manager as well as a Technician.
To change the view of items in the Item Managers by scope:
- Open a CSM Item Manager.
- In the menu bar, click View, and then select from the following options.
|Show [Items] for all my Roles||Displays items for all Roles the current User belongs to (example: Technician and Service Desk Manager).|
|Show [Items] for all Roles||Displays items for all Roles.|
|Show [Items] for all Users||Displays items for all Users.|
|Show [Items] for all Teams||Displays items for all Teams.|
|Show [Items] for Customer Workgroups||Displays items for Customer Workgroups.|