Import Knowledge Wizard

Use the Import Knowledge Wizard to import third-party Knowledge bases that can be accessed from within CSM.

Good to Know:

  • When you import knowledge, it might be located in a number of directories. Just point to the root of the knowledge directory, and CSM finds all of the appropriate files.
  • You can create or import Knowledge Articles with embedded screenshots, numbered lists, and other rich text formatting.

To import Knowledge:

  1. In the CSM Administrator main window, select the Database category, and then select the Import Knowledge task.

    The Import Knowledge Wizard opens.

  2. Read the welcome information and select Next.

    The Server Location page opens.

  3. Select the ellipsis button Ellipses Button to navigate to the location of the Knowledge Broker data.

    The Browse For Folder window opens.

  4. Select the folder that contains the knowledge data.
  5. Select OK.

    The window closes to return to viewing the Import Knowledge Wizard.

  6. Select Finish.

    A message window opens indicating that the import is complete.