Use Metrics in Gauge Widgets

A Metric can be used in a Gauge Widget to monitor service desk performance on a Dashboard.

For example, display:

  • The total number of Open Incidents.
  • Incident MTTR.
  • An FCR rate.
  • An SLA success rate.
  • A Customer satisfaction rate.

A Widget can also use a Metric in an Expression to conditionally change its color if the Metric exceeds a threshold (example: If there are more than 15 Open Incidents, an Expression can change the Widget foreground color to an Alert color).