Use Metrics in Gauge Widgets
A Metric can be used in a Gauge Widget to monitor service desk performance on a Dashboard.
For example, display:
- The total number of Open Incidents.
- Incident MTTR.
- An FCR rate.
- An SLA success rate.
- A Customer satisfaction rate.
A Widget can also use a Metric in an Expression to conditionally change its color if the Metric exceeds a threshold (example: If there are more than 15 Open Incidents, an Expression can change the Widget foreground color to an Alert color).