Logical tokens use one or more conditions to return a True or False value (example: Incident.Status does not equal Closed).
There is only one supported operator for logical tokens, which is format. The format takes two values:
- Value if True: Value that is displayed if the logical token’s value is true.
- Value if False: Value that is displayed if the logical token’s value is false.
This allows for more flexible formatting of logical values than simply True or False.