Action Block Email Templates

Action Block email templates provide administrators with reusable templates for Incidents, Problems, and Change Requests. Use these templates to maintain consistent email styling (fonts, spacing, and overall layout).

Action Block email templates are stored in the Action Block Manager under the Global folder.

• Approvals Email Template: Use to send an email to request approval of a Change Request or expense.
• Assigned To Email Template: Use to send an email to notify a technician that an Incident, Problem, or Change Request has been assigned to them.
• Confirmation Email Template: Use to send an email to the customer as a confirmation that their Incident, Problem, or Change Request has been received.
• Resolved Email Template: Use to send an email to the customer to notify them that their Incident, Problem, or Change Request has been resolved.
• Generic Email Template: Use to send a generic email regarding an Incident, Problem, or Change Request.