Before calling a web service from a One-Step™ Action, set up the web service using the Web Service Manager, which can be accessed either from One-Step Action (Browser and Mobile>Web Service Manager), or directly from the Call a Web Service Action in a One-Step Action.
Security rights: Using and configuring web services requires security rights.
If you cannot run, add, edit, or delete the Call a Web Service Action in One-Step Actions, check your One-Step Action functionality security rights (CSM Administrator>Security>Edit Security Groups>[Security Group]>Rights tab>One-Step Action).
If you cannot call a web service, or view, add, edit, or delete web services using the Web Service Manager, check your Web Services security rights (CSM Administrator>Security>Edit Security Groups>[Security Group]>Rights tab>Web Services category).