Enter Data into a Prompt

Use Prompts to provide additional information when working with records, running searches, and performing various other operations in CSM.

What a Prompt looks like, the type of information you can enter, and whether you can select from a list of values or type your own value depend on what was specified when the Prompt was created.

Traditional Prompt Window

• Click the drop-down arrow to select from a list of values, or click the Ellipses button to open a Quick Selector window (displays Results Grid). Select a value.

  In some Prompts, both the drop-down arrow and the Ellipses button might be available. However, some Prompts might only have one or the other available.

• Provide a value to the Prompt field (if allowed).

Grid

In some cases, a Prompt might directly display Results Grid grouped by Business Object Fields. Select a value from the list.

Simple List

In some cases, a Prompt might directly display a list of values in a simple list of values from a Business Object field. Select a value from the list.

Web Service Lookup Table Grid

Select a value from the grid.

Number Prompt

• Use the up/down arrows to increase/decrease the number in the Prompt field.
• Provide a number in the Prompt field.

Date/Time Prompt

From the Windows clients (CSM Desktop Client and CSM Administrator):

• In a Date/Time Prompt in the CSM Desktop Client, click the Date Selector button to open a calendar and select a date, and then place your cursor next to the hours or minutes and type a time (in HH:MM format). Or, place your cursor next to the month, day, or year and type the date (in MM/DD/YYYY format) and time (in HH:MM format).
• In a Date only Prompt, click the Date Selector button to open a calendar and select a date. Or, place your cursor over the month, day, or year and type a date (in MM/DD/YYYY).
• In a Time only Prompt, place your cursor next the hours, minutes, or AM/PM and then use the up/down arrows to increase/decrease the time and toggle between AM and PM. Or, place your cursor next to the hours or minutes and type a time.

From the web applications (CSM Browser Client and Portal):

• In a Date/Time Prompt, click the Date Selector and Time Selector to select a date and time. Or, place your cursor next to the month, day, or year and type the date (in MM/DD/YYYY format) and time (in HH:MM format).
• In a Date only Prompt, click the Date Selector button to open a calendar and select a date. Or, place your cursor over the month, day, or year and type a date (in MM/DD/YYYY).
• In a Time only Prompt, click the Time Selector to select a time and AM/PM. Or, place your cursor next to the hours or minutes and type a time and AM/PM.

Logical Prompt

Click the drop-down arrow, and then select True or False.