Remove a Record from a Queue

You can remove a record from a Queue from the CSM Desktop Client main window.

To remove a record from a Queue:

  • From an open Queue, right-click a record, and then select Queues>Remove from [Queue Name] Queue.
  • From the Queue pane (accessed within the CSM Desktop Client Task Pane), right-click the On [Queue Name] Queue text and select Remove from Queue.