About Saved Searches
A saved search finds all records meeting commonly defined criteria (example: Find all My Open Incidents). Saved searches are meant to be reused and can be accessed from multiple places in CSM.
Examples of saved searches include:
- All Incidents created within the past year.
- All open Requests.
- My open Incidents.
CSM provides several OOTB saved searches. Use these as-is, edit them, or create your own using the Search Manager.