About Saved Searches

A saved search finds all records meeting commonly defined criteria (example: Find all My Open Incidents). Saved searches are meant to be reused and can be accessed from multiple places in CSM.

Examples of saved searches include:

  • All Incidents created within the past year.
  • All open Requests.
  • My open Incidents.

CSM provides several OOTB saved searches. Use these as-is, edit them, or create your own using the Search Manager.