Define an Any Queue
Use the Queue Clause section of a Query Builder to define an Any Queue. A Queue Clause containing Any Queue searches all records that are (or are not) on any Queue that exists in the system. When you define an Any Queue, you define:
- Condition: Where the record is located (example: Record is on any Queue).
To define an Any Queue:
- Open a Query Builder.
- Select New on the Query Builder toolbar, and then select Queue Clause.
The Queue Clause section displays in the Stored Query window.
- In the Where drop-down list, select a condition:
- Record is on any Queue
- Record is not on any Queue
- Select Save.