Define an Any Queue

Use the Queue Clause section of a Query Builder to define an Any Queue. A Queue Clause containing Any Queue searches all records that are (or are not) on any Queue that exists in the system. When you define an Any Queue, you define:

  • Condition: Where the record is located (example: Record is on any Queue).

To define an Any Queue:

  1. Open a Query Builder.
  2. Select New on the Query Builder toolbar, and then select Queue Clause.

    The Queue Clause section displays in the Stored Query window.

  3. In the Where drop-down list, select a condition:
    • Record is on any Queue
    • Record is not on any Queue
  4. Select Save.