Email Security Rights

Security rights control access to CSM functionality and are configured in the Security Group Manager in CSM Administrator (Security > Edit Security Groups). Use the Rights tab to configure the following functionality rights.

Right Description (when checked) Grant To:
Can override server and account settings on locked accounts? Allow: Allows selected users to override the email account server settings and account information for a global account configured in CSM Administrator (example: Allows users in CSM to override the global account settings configured in CSM Administrator, even if the padlock is set to locked in the server and account information sections).
  • System administrators
Can send email from the system? Allow: Allows selected users to send emails from within the system. This includes emails sent through One-Step Actions as well as those sent directly from the CSM clients.
  • System administrators
  • Managers
  • Users
Can add user email accounts? Allow: Allows selected users to add and personalize your own email account and settings.
  • System administrators
  • Managers
  • Advanced users (Level 2 and 3 technicians)
Can email teams? Allow: Allows selected users to email teams (example: IT Service Desk Level 1).
  • System administrators
  • Managers
  • Users
Can administrate email credentials? Allow: Allows selected users to create and edit email credentials using the Email Credentials Manager or the Email Options dialog.
  • System administrators
Can administrate global email settings? Allow: Allows selected users to configure global email accounts in CSM Administrator.
  • System administrators
Can email workgroups? Allow: Allows selected users to email CSM workgroups.
  • System administrators
  • Managers
  • Users
Show teams in address book? Allow: Allows selected users to view and select CSM teams in the CSM address book.
  • System administrators
  • Managers
  • Users
Show the address book? Allow: Allows selected users to access and use the CSM address book.
  • System administrators
  • Managers
  • Users
Show workgroups in address book? Allow: Allows selected users to view and select CSM workgroups in the CSM address book.
  • System administrators
  • Managers
  • Users
Can specify arbitrary FROM addresses even if not allowed for users? Allow: Allows selected users to specify arbitrary From addresses even if this option has been disabled for users
  • System administrators