Knowledge Security Rights

Use CSM Administrator Security Groups to define Knowledge Security Rights.

You can view Knowledge Security Group Rights in CSM Administrator > Security > Edit Security Groups. Select the Group from the drop-down list and select the Rights tab. In the Category drop-down list, select Knowledge. See Configure Knowledge Security Group Permissions for specific steps on how to configure Security Group permissions for Knowledge.

The following are suggested settings for Knowledge Security Rights using the default Security Groups:

Right Description (when selected Check Box) Grant To (Default Security Groups):
Change Knowledge Search options? Allow: Allows selected Users to change Knowledge Search options in the CSM Desktop Client from the default options to either expand or limit the search as necessary.
  • Admin
  • IT Service Desk Level 2 & 3
  • IT Service Desk Manager
  • Knowledge Manager
  • Service Desk - KM Tier 1
Import Knowledge? Allow: Allows selected to import Knowledge using third-party Knowledge bases through the Knowledge Import Wizard.
  • Admin
  • IT Service Desk Level 2 & 3
  • Knowledge Manager
Knowledge mapping?

Allows people working with Knowledge Mapping in CSM Administrator (Settings>Knowledge Mapping) to:

  • View: Access the Knowledge Mapping window.
  • Add: Add Knowledge Sources to a specified type of search (ex: General search) using the Knowledge Mapping window.
  • Edit: Edit Knowledge Sources for a specified type of search (ex: General search) using the Knowledge Mapping window.
  • Delete: Remove Knowledge Sources from a specified type of search (ex: General search) using the Knowledge Mapping window.

View/Run Only:

  • IT Service Desk Level 1
  • IT Service Desk Level 2 & 3
  • Service Desk - KM Tier 1

View/Add/Edit:

  • Knowledge Manager

View/Add/Edit/Delete:

  • Admin
Knowledge sources?

Allows people working with Knowledge Sources in CSM Administrator (Settings>Knowledge Sources) to:

  • View: Access Knowledge Source Manager.
  • Add: Create Knowledge Sources using the Knowledge Source Manager.
  • Edit: Edit Knowledge Sources using the Knowledge Source Manager.
  • Delete: Delete Knowledge Sources using the Knowledge Source Manager.

View/Run Only:

  • IT Service Desk Level 1
  • IT Service Desk Level 2 & 3
  • Service Desk - KM Tier 1

View/Add/Edit:

  • Knowledge Manager

View/Add/Edit/Delete:

  • Admin