Queues Security Rights

Queues rights are selected from the Category drop-down on the Rights tab (CSM Administrator>Security>Edit Security Groups).

Right Description (when checked Check Box) Grant To:

Queue Manager?

Rights are organized by scope: Blueprint, Global, Role, Team, and User.

Allows people working with the Queue Manager in the CSM Desktop Client (Tools>Queues>Queue Manager) to:

  • Open: Open the Queue Manager.
  • Add: Create Queues using the Queue Manager.
  • Edit: Edit Queues using the Queue Manager.
  • Delete: Delete Queues using the Queue Manager.

View/Run Only:

  • Users
  • Managers

All rights:

  • System administrators

Queues - remove items?

Rights are organized by scope: Blueprint, Global, Role, Team, and User.

Allow: Allows selected Users to remove items from the Queues of the specified scope.
  • System administrators
  • Managers
  • Users

Queues - suspend/unsuspended items?

Rights are organized by scope: Blueprint, Global, Role, Team, and User.

Allow: Allows selected Users to suspend/unsuspend records in the Queue for the scope.
  • System administrators
  • Managers
  • Users
Can remove items from other User's Queues? Allow: Allows selected Users to remove items from another User's Queue.
  • System administrators
  • Managers
  • Advanced Users (Level 2 and 3 technicians)
User Queue settings? Allow: Allows selected Users to define User Queue settings in CSM Administrator (Settings>Edit user queue settings).
  • System administrators
  • Managers