Default Teams and Workgroups

CSM provides several default Teams and Workgroups.

Table:  Default User Teams
  • 1st Level Support
  • 2nd Level Support
  • 3rd Level Support
  • Change Advisory Board (CAB)
  • Facilities

Table:  Default Customer Workgroups
  • Accounting
  • Business Development
  • Customer Service
  • Design
  • Executive
  • Finance
  • Human Resources
  • Information Technology
  • Marketing
  • Office
  • Operations
  • Sales
  • Shipping
  • Telesales

Use these default Teams/Workgroups as-is, edit them, or create your own using the Team and Workgroup Manager in CSM Administrator.