Use webhooks to integrate CSM with external tools using HTTP POST methods to send data to a CSM webhook endpoint. A One-Step Action assigned to each endpoint determines how the data is consumed by CSM.

For example, use a webhook to update a Incident with information from a Jira issue based on a defined event in Jira. Once the Jira event is triggered, data is sent to , which fires a to update mapped fields in the Incident.