Agent Policy Reboot experience

To access the Agent Policy Reboot experience panel, navigate to Agents > Agent Policies > Create Policy > Reboot experience tab.

Reboot Requests

Updates to the Ivanti Neurons agent components may require a reboot, you can configure whether reboots are requested, and when. Additional Ivanti Neurons agent capabilities can be configured to request reboots. Go to the relevant feature to configure the settings.

It is recommended to have server devices and end user devices in different policy groups, so that you can set the reboot settings accordingly for those devices that do not have active end users.

Minimum reboot criticality

Specify a minimum threshold level for reboots from the following:

  • Advised or higher: Select to set the minimum policy reboot level to advised, for when a reboot might be requested and is not urgent.
  • Mandatory or higher: Select to set the minimum policy reboot level to mandatory, for when a reboot is required for new or updated functionality to function properly, for example, a new engine update.
  • Critical: Select to set the minimum policy reboot level to critical, for when a reboot is required immediately to resolve critical dependencies, for example a zero-day patch.
  • Never reboot: Select to set the policy to never automatically initiate reboots.

Reboot customization

Depending on the minimum threshold selected, you can click on a category: Critical, Mandatory - Medium priority, and Advised - Low priority, to open the reboot experience customization page.

You can customize the each criticality level so that the reboot experience is tailored for each criticality level. The higher the reboot criticality level sent by a capability the higher the priority. So if for example, the App Distribution capability sends a reboot request that has an Advised criticality level, the settings configured for that type of reboot will be overridden if a capability, such as Patch Management, sends a reboot request that is Mandatory or Critical.

Action after a reboot request

Ivanti Neurons agent and capability reboot request settings. These apply to all requested reboots across the Ivanti Neurons Platform, for this policy group.

  • Reboot when user signs out: Select to reboot at the time the user next signs out.
  • Reboot after interval: Select to reboot after the following configured time:
    • Countdown timer: Enter the value and unit (minutes, hours, days). Maximum is 31 days. The Countdown timer value can be no higher than the Up to a maximum postponement value.
    • Duration to display shutdown message: Enter the value and unit (seconds, minutes) for the time duration for which to display the shutdown message. Maximum is 999 seconds, or 16 minutes.
  • User can postpone reboot: Select to provide the user with the option to postpone reboots.
    • By: Enter the value and unit (minutes, hours, days) for the period for which the user can choose to postpone reboots. Maximum is 14 days.
    • Up to a maximum: Enter the value and unit (minutes, hours, days) for the maximum period for which a user can choose to postpone reboots. Maximum is 31 days. This value must be greater than the Countdown timer value.
  • User can defer reboot until sign out: Select to allow the user to postpone the reboot until they next sign out.
  • User can cancel reboot: Select to allow the user to cancel the reboot.