Neurons Workspace helps your service desk analysts to resolve support issues by automating processes. Neurons created in Ivanti Neurons Workspace can provide a full insight to your devices, users, applications, and services, with real time data.
Service desk teams can now use powerful diagnostics and remediation capabilities with confidence. User and device views cut complexity, long wait times, and high escalation costs resulting in faster end-user resolutions and greater productivity.
To create a Neuron:
- From the Neurons home screen, click Manage Neurons on the Neurons Workspace tile.
The Neurons Workspace management page appears.
- Click Create Neuron.
The Neuron Builder appears.
To build a Neuron:
- From Neuron Builder > My Stages, select and drag stages onto the workspace to build up the Neuron.
- Highlight a stage to configure it using the Stage Settings panel on the right-hand side of the page.
The available controls appear.
- Click Join to connect it to another stage.
All stages must be connected to at least one other stage.
- Click Settings in the top right toolbar to open the Neuron Settings panel and give the Neuron a name using the Name text field at the top, then click OK.
- Click Save & Close.
The Neuron Output page appears.
For more details on the Neuron Builder and for neuron workflow examples, see Neuron Workflow Builder.
After building a Neuron you can test it by running the Neuron against selected devices.
To test a Neuron:
- To manually run a Published Neuron, navigate to the Neuron Output page.
- Click Run Now in the top right toolbar.
- Each time you choose to run this Neuron manually you are presented with a Select a target group dialog, which requires you to select devices to run the Neuron against.
There are two options available:
Custom: Allows you to select one or more of your configured device groups. To set up a group go to Neurons Platform > Devices > Groups and create a public group, it will then be available in this drop-down list.
All Devices: Allows you to target all Ivanti Neurons agents. We advise caution against using this option, as depending on the Neuron this could be destructive.
- Once you have selected the target group, click Run Now.
Each time the Neuron is run a unique run number (#) is created and will appear in the timeline graph on the Neuron Output page. Click on any instance on the timeline to display the run details.
- Continue to edit and refine your Neuron. Conduct manual runs to test the Neuron until you are confident and ready to publish.
The status of a Neuron in Ivanti Neurons Workspace is either Unpublished or Published. The default status is set to Unpublished until you publish it as a custom action for use in the device view.
- Unpublished: The Neuron remains available in the category and can be run manually, but will not be available as an action in the Device view and therefore cannot be invoked by your service desk analysts.
- Published: The Neuron remains available in the category for manual runs, but will also appear as an action in the Actions panel in the Device view and can be triggered by your service desk analysts.
To publish a Neuron:
- Navigate to the Neuron output page.
- Click Edit Neuron to open the Neuron Builder.
- Click Settings in the top right toolbar to open the Settings panel.
- In the Settings panel, click Status Configuration to open the Status Configuration panel, and use the toggle to change the status to Published. You can use the same toggle to Unpublish the Neuron.
- When the status is set to Published enter an Action display name in the text field. This display name will be what appears in the Actions panel in the Devices view.
- Click OK to close the Settings panel.
- Click Save & Close or Save to save the changes.