Customer Responsibilities

• Provision and maintain the required servers, storage, networking, certificates, and connectivity.

• Perform regular server maintenance including disk cleanup, backup of data and logs, and OS patching.

• Maintain third-party software in coordination with Ivanti after handoff, where applicable.

• Manage and secure the network environment and any HA infrastructure.

• Provide Ivanti access to the servers as needed for troubleshooting, updates, and other support obligations under the maintenance agreement.