Setting Options for the Telephony Tab

Configure special modem and dialing settings to use with GoldMine's auto-dialer feature.

NOTE: You must have a TAPI modem locally installed and working on your computer before you can successfully configure the modem settings.

Use the following procedure to set up options on the Telephony tab.

Select Tools > Options.

At the User's Options dialog box, select Telephony.

In the Modem Settings area, configure these settings:

○ TAPI Line. Select the TAPI settings in the drop-down list that match your computer's Phone Dialer TAPI settings.

○ Dialing Properties. Displays the Phone And Modem Options dialog box.

○ Line Properties. Displays the modem Connection Options dialog box.

NOTE: Consult your Windows and modem documentation for configuration details.

In the Dial Number Formatting area, configure:

○ Let TAPI format phone numbers. Allows TAPI to add numbers required for dialing a phone number such as international access and country codes.

○ Dial numbers as entered. Dials the numbers as they are formatted in GoldMine.

○ Local Area Code. The area code you are dialing from.

○ Dial Prefix. A number sequence accessing a special line or service.

○ Dial Suffix. A number sequence after the telephone number to access a special line or service.

○ Hang up after: x sec. Specifies the number of seconds before GoldMine tries to reconnect.

In the SoftPhone area, enter the local extension number and set SoftPhone as the default.

Access and edit SoftPhone advanced settings by clicking the Advanced button.

Click OK to save the settings and close the dialog box.