Adding HTML Text to Knowledge Base Topics

Use the capabilities of HTML HyperText Markup Language. The authoring language used to define the structure and layout of a Web document by using a variety of tags and attributes. to create pages in the InfoCenter A resource used to maintain and display any type of information useful to an organization or an individual. The InfoCenter can archive information in a variety of formats, such as graphics, multimedia files, and program applications. Any of this information can be linked to a Contact Record..

NOTE: The information provided here is specifically for the topic level, but is applicable at the Book and Folder levels.

1.

In the Knowledge Base window, click the right pane. A blinking cursor and the HTML toolbar appear.

2.

Type the information into the page, or copy and paste it in from other sources.

3.

Right-click the text pane and use the local menu options to format your document an add features.

The HTML lets you format the text in a pleasing display and add Internet hyperlinks and graphics.

4.

Click Save.