Creating Endpoint Maintenance Tickets

You must create endpoint maintenance tickets for clients to uninstall the Ivanti Device and Application Control application.

  1. From the Management Console, select Tools > Endpoint Maintenance....
    The Endpoint Maintenance dialog opens.
  2. Select one of the following options from the Salt panel.
  3. Option Description
    With Creates an endpoint maintenance ticket with a Salt value.
    Without Creates an endpoint maintenance ticket without a Salt value.
  4. If required, select one of the following options to obtain the Salt value:
    • Click Query to obtain the Salt value directly from the client computer, when connected to the network.
    • Right-click the Ivanti Device and Application Control Client icon to select Endpoint Maintenance for a computer that is not connected to the network.
  5. In the Validity Period panel, specify the validity period for the ticket by selecting:
    • From Now or From
    • Until(now +1 hour) or Until
  6. In the Restrict ticket to the following targets panel, select one or both of the following actions:
    • Click Computers to select a client computer in the Select Computer dialog.
    • Click Users to select a specific user in the Select Group, User, Local Group, Local User dialog.
  7. Enter comments in the Comments field.
  8. Click Save.
    The Windows Save as dialog opens.
  9. Enter a file name in the File name field.
    The default Save as type is Maintenance Ticket.smt.
  10. Click Close.
    The Endpoint Maintenance dialog closes.
  11. Click Save.
    The Save as dialog closes.
  12. Click Close.
    The Endpoint Maintenance dialog closes and Ivanti Device and Application Control saves the endpoint maintenance ticket.

After Completing This Task

You must copy the maintenance ticket to the predefined ticket directory on the client computer. The ticket directory is specified by the TicketDir registry key during installation.