Recovering Encryption Key Passwords

An administrator can recover password encryption keys for users who forget the password for an encrypted storage medium or fail to enter the password successfully after five attempts.

The user contacts the administrator and provides the encrypted medium identity and security code generated by the client. The administrator uses this information to generate a passphrase so that the user can decrypt the storage medium and re-encrypt with a new password.

  • Request Password Recovery
    You can request an administrator to recover a lost or forgotten password for an encrypted device.
  • Recover Password Key
    A administrator can recover a password encryption key for a user that has access to the client and the encrypted storage medium.

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