Password Recovery

If you use device encryption in your organization, your users will sometimes need help recovering forgotten passwords. The Secure Volume Browser on encrypted devices provides a link for users to initiate password recoveries in such instances.

Password recovery requires a challenge/response. You, the administrator, must authenticate that the user is valid.

When the user clicks the Recover Password link, an Encrypted Medium ID and Security Code displays. You, the administrator, can access the password recovery by selecting Tools > Device Control > Recover Password from the Navigation Menu.

The user reads the codes to you, and you enter them into the console. You then generate another code, which you read to the user, who enters it into the Secure Volume Browser. The user can then set a new password for the device.